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Associate Director, Prime Middle Office

2 months ago


New York, New York, United States Standard Chartered Full time
About the Role

We are seeking an experienced Associate Director to join our Prime Services team at Standard Chartered. As a key member of our Middle Office, you will be responsible for delivering strategic initiatives and driving business growth.

Key Responsibilities
  • New Business Enablement: Partner with cross-functional teams to deliver strategic PB initiatives and drive business growth.
  • Process Improvement: Continuously seek opportunities to improve global consistency and standardize processes across functions and regions.
  • Client Communication: Communicate with clients to resolve day-to-day issues and understand their longer-term needs to shape business decisions.
  • Relationship Building: Build strong relationships with Hub teams to facilitate efficient communication and speedy resolution of issues.
  • KPI Monitoring: Monitor daily KPIs against SLAs to ensure timely escalation and minimize risk.
  • Client Onboarding: Onboard clients to the Prime Services platform and ensure timely completion of onboarding processes.
  • Query Remediation: Own query remediation, trade life-cycling, and other day-to-day processing to ensure timely escalation and minimize risk.
  • Continuous Improvement: Drive continuous improvement and innovation to enhance business processes and efficiency.
  • Technology Partnership: Partner with Technology to deliver transformation and drive business growth.
  • Regulatory Compliance: Ensure regulatory compliance and future-proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations.
  • Operational Risk Management: Adhere to Ops Risk Framework standards of implementation and process management.
  • Procedure Review: Continuously review procedures and booking models to ensure alignment with business objectives.
About You

We are looking for a highly experienced Associate Director with a strong background in Prime Services and Middle Office. You will have a proven track record of delivering strategic initiatives and driving business growth. Your expertise in process improvement, client communication, and relationship building will be essential in this role.

What We Offer

As a member of our Prime Services team, you will have the opportunity to work with a talented and diverse group of professionals. We offer a competitive salary and benefits package, including core bank funding for retirement savings, medical and life insurance, and flexible working options. You will also have access to our continuous learning culture, which includes development courses for resilience and other human skills.

Requirements
  • Prime Services Experience: Minimum 3-4 years' experience in Prime Services and Middle Office.
  • Product Knowledge: Strong knowledge of FX, FXO, and Rates products.
  • Process Improvement: Experience in process improvement and enhancement of efficiencies.
  • Change Management: Proven ability to manage change and drive business growth.
  • Operational Functions: Strong understanding of operational functions and processes.