Technical Support Specialist
4 weeks ago
Job Summary
Vaco is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert first/second-level phone and email application support to internal customers who utilize various web-based applications.
Key Responsibilities
- Provide technical support and training to internal customers via phone and email.
- Analyze customer needs, troubleshoot, and resolve issues utilizing technical and analytic skills.
- Escalate unresolved cases to second and/or third-level teams based on our Service Level Agreement.
- Collaborate with internal resources to deliver solutions that exceed customer expectations.
Requirements
- Bachelor's degree preferred; former Help Desk with 3-5 years of technical experience required.
- Experience in troubleshooting web-based applications.
- Strong customer service and technical skills.
- Ability to troubleshoot technical issues via the telephone.
Work Environment
100% Onsite in Chicago, IL.
Pay rate: $18/Hr. on W2.
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