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Client Support Specialist

2 months ago

Bronx, New York, United States Samaritan Daytop Village, Inc. Full time
Job Title: Case Manager at Samaritan Daytop Village

Overview: In the role of Case Manager at Samaritan Daytop Village, you will be instrumental in supporting individuals in need of social services. Your duties will encompass assessing clients, developing Independent Living Plans, identifying suitable community resources, and aiding clients in their transition to stable housing.

Key Responsibilities:
  • Build and maintain professional relationships with clients
  • Conduct comprehensive intake and psycho-social evaluations
  • Create independent living plans with input from clients
  • Guide clients in accessing permanent housing and community services
  • Track and document clients' progress effectively
  • Advocate for the needs of clients
  • Provide necessary information for reporting purposes
  • Serve as a client representative with external organizations
  • Organize and accompany clients to appointments
  • Assist clients in completing benefit applications
  • Stay informed about changes in the field
  • Perform additional duties as requested
Qualifications:
  • High School Diploma with 5+ years of case management experience, or an Associate's Degree with 3+ years, or a Bachelor's Degree with 2+ years
  • Familiarity with community resources in NYC
  • Ability to uphold confidentiality and show sensitivity to clients' needs
  • Experience working with diverse populations
  • Proficient in computer applications, including Microsoft Office Suite and EHR
Licenses/Certifications: None required
Preferred Qualifications:
  • Associate's or Bachelor's degree in Human Services or a related field
  • Experience with homeless populations
  • Knowledge of DHS CARES Software
  • Understanding of the challenges faced by the homeless
Work Environment:

The work setting at Samaritan Daytop Village is transitional, involving a mix of activities such as sitting, standing, lifting, and walking. Flexibility and patience are crucial, along with the ability to work in potentially stressful situations. Reasonable accommodations are available for individuals with disabilities.