Client Care Specialist

3 weeks ago


Bronx, New York, United States Tandym Group Full time
About the Role

We are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Tandym Group in the Bronx, New York City. As a Client Care Coordinator, you will play a vital role in assessing the mental and emotional functioning of residents and providing essential services for necessary treatment.

Key Responsibilities
  • Assess and evaluate existing, new, and prospective clients/families referred by the NYC Department of Homeless Services
  • Develop individual living plans (ILPs) for families, including all adults and children in the family composition, and provide therapeutic support as needed
  • Conduct clinical case conferences with clients in collaboration with internal staff and external providers for compliance with individual living plan goals and to address unmet needs
  • Participate in clinical caseload conferences and staff meetings
  • Assist with crisis intervention, including on-call via agency phone as needed
  • Coordinate mental health referrals
  • Evaluate mental health status for residents on admission by completing comprehensive evaluations (CFEs)
  • Coordinate mental health/psychiatric care and referral
  • Develop a resource of network social services providers
  • Develop and facilitate group meetings
  • Perform other duties as needed
Requirements
  • 3+ years of experience working with the homeless population
  • Masters Degree in Social Work from an accredited university
  • Demonstrated sensitivity and experience with and/or knowledge of homeless families, including individuals who identify as LGBTQ+, elderly, and individuals with substance abuse and/or mental health issues
  • Familiarity with DHS regulations and DHS Cares Reporting
  • Clinical experience, including the ability to make psychosocial assessments and develop and implement individual living plans
About Tandym Group

Tandym Group is a nonprofit organization dedicated to providing essential services to vulnerable populations in New York City. We are committed to creating a supportive and inclusive environment for our clients and staff.



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