Resolving Customer Issues Expert
4 days ago
About the Role:
- Resolve customer issues through effective communication and empathy.
- Educate customers on their account information, finance charges, late fees, credit reporting, and payment options.
- Annotate accounts in inter-company systems to document all interactions.
- Work with other departments/personnel to resolve customer concerns.
- Meet department expectations while performing these functions.
The Ideal Candidate:
- A high school diploma or 1 month related experience/training.
- Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.
- Ability to multitask in a high-energy standard office environment.
- Skillful communication and problem-solving abilities.
Benefits:
As an Account Resolution Specialist at CarMax Auto Finance, you will enjoy a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. Estimated salary: $45,000 - $60,000 per year, depending on location and experience.
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Customer Experience Advocate
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Customer Service Ambassador
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Customer Service Representative
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