Collections and Customer Care Professional

3 weeks ago


Marietta, Georgia, United States CarMax Full time
Join Our Team:

We are seeking a highly motivated and customer-focused Collections and Customer Care Professional to join our team at CarMax Auto Finance. As a key member of our customer service team, you will be responsible for resolving customer issues, making outbound collection calls, and influencing customers to make payments on their past due accounts.

About the Role:

This is a unique opportunity to work with a leading retailer of used cars, where you will have the chance to develop your skills and advance your career in a fast-paced and dynamic environment.

Key Responsibilities:

  • Make outbound collection calls to customers who are past due on their payments and work with them to establish a payment plan.
  • Educate customers on their account details, including finance charges, late fees, and credit reporting.
  • Collaborate with other departments to ensure that customer concerns are addressed promptly and efficiently.

What We Offer:

  • A salary range of $50,000 - $70,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Ongoing training and development opportunities to help you grow your career.


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