Customer Service Representative

3 days ago


Marietta, Georgia, United States CarMax Full time

Transforming the Car Buying Experience

We are seeking a highly skilled and empathetic individual to join our team as a Customer Service Representative at CarMax Auto Finance. In this role, you will play a vital part in ensuring that every customer interaction is exceptional and resolving any issues that may arise.

About the Role:

  • Make outbound collection calls and take incoming calls from customers to resolve past due accounts.
  • Educate customers on their account information, finance charges, late fees, credit reporting, and payment options.
  • Annotate accounts in inter-company systems to document all interactions.
  • Work with other departments/personnel to resolve customer concerns.
  • Perform these functions while meeting department expectations.

The Ideal Candidate:

  • A high school diploma or 1 month related experience/training.
  • Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.
  • Ability to multitask in a high-energy standard office environment.
  • Skillful communication and problem-solving abilities.

CarMax Offers:

CarMax disrupted the auto industry by delivering honest, transparent, and high-integrity experiences to customers. This innovative thinking has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. We are committed to training and diversity, and we are recognized as one of the FORTUNE 100 Best Companies to Work For.

Career Growth Opportunities:

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. Estimated salary: $45,000 - $60,000 per year, depending on location and experience.



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