Customer Service Representative

3 days ago


Marietta, Georgia, United States CarMax Full time
Job Title: Customer Service Representative

About the Role:

We are seeking a skilled Customer Service Representative to join our team at CarMax Auto Finance. As a key member of our customer service team, you will be responsible for resolving customer issues, making outbound collection calls, and influencing customers to make payments on their past due accounts.

The Ideal Candidate:

  • Has a high school diploma or equivalent experience/training.
  • Has basic to moderate computer knowledge and keyboard skills, including minimum accuracy requirements.
  • Can multitask in a high-energy standard office environment.
  • Can speak and listen effectively with CarMax customers via phone and tolerate stressful interactions with customers.

Key Responsibilities:

  • Make outbound collection calls to influence customers to make payments on their past due accounts.
  • Educate customers regarding their account, finance charges accruals, late fees, credit reporting, payment options, and account management options.
  • Advise customers of the status of their account by reviewing account information and influencing customers to make payments on the account.
  • Work with other departments/personnel where necessary to resolve customer concerns.

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year, based on location and experience.
  • A hybrid work arrangement after 90 days and successful performance in role.
  • Ongoing training and development opportunities to help you grow your career.


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