Customer Service Representative
4 weeks ago
EcoShield Pest Solutions is a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and exceeding expectations.
Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.
Responsibilities- Provide exceptional customer service via phone, email, or other messaging systems
- Answer and log calls from customers, technicians, and management
- Provide education and personalized service to answer customer questions and schedule appointments
- Schedule appointments for new and recurring pest control services
- Assist in monitoring daily technician schedules to ensure timely completion of services
- Perform daily and weekly system clean-ups or scrubs
- Escalate inquiries or issues to management as needed
- Commitment to honest and exceptional customer service
- Ability to work Monday - Friday, alternating Saturdays and some holidays
- Bilingual a plus
- 6+ months of customer service experience, specifically communicating using phone answering and relay systems, email, and/or SMS
- Proficient with the Microsoft Office Suite
- Able to type 60 WPM
EcoShield Pest Solutions offers a competitive hourly rate, additional compensation opportunities, paid time off, and a comprehensive benefits package, including medical, dental, vision, and 401(k) with a 100% match of the first 3% of each employee's contribution and 50% of the next 2%.
Why Join Us?We are a growing company that values our employees and provides opportunities for growth and development. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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