Customer Service Representative

4 weeks ago


Hicksville, New York, United States EcoShield Pest Solutions Full time
Overview

EcoShield Pest Solutions is a rapidly growing pest control company dedicated to providing comprehensive solutions for pest-free living. Our mission is to spread happiness by delivering exceptional customer experiences and exceeding expectations.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Responsibilities
  • Provide exceptional customer service via phone, email, or other messaging systems
  • Answer and log calls from customers, technicians, and management
  • Provide education and personalized service to answer customer questions and schedule appointments
  • Schedule appointments for new and recurring pest control services
  • Assist in monitoring daily technician schedules to ensure timely completion of services
  • Perform daily and weekly system clean-ups or scrubs
  • Escalate inquiries or issues to management as needed
Requirements
  • Commitment to honest and exceptional customer service
  • Ability to work Monday - Friday, alternating Saturdays and some holidays
  • Bilingual a plus
  • 6+ months of customer service experience, specifically communicating using phone answering and relay systems, email, and/or SMS
  • Proficient with the Microsoft Office Suite
  • Able to type 60 WPM
What We Offer

EcoShield Pest Solutions offers a competitive hourly rate, additional compensation opportunities, paid time off, and a comprehensive benefits package, including medical, dental, vision, and 401(k) with a 100% match of the first 3% of each employee's contribution and 50% of the next 2%.

Why Join Us?

We are a growing company that values our employees and provides opportunities for growth and development. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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