Customer Service Coordinator Senior
22 hours ago
This position is responsible for providing exceptional customer service and supporting the sales process at CarMax. The ideal candidate will have excellent communication skills, be able to multitask, and have experience working in a fast-paced environment.
Key Responsibilities:
- Process paperwork associated with retail/wholesale automobile sales, including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information for registration and/or titling, processing reassignments, and auditing completed paperwork.
- Process auction sales, dealer registration, and/or appraisal lane purchases, including collecting titles (calls and follow-ups), payoffs, proper paperwork, and signatures from customers to send documentation to the Home Office for funding drafts.
- Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining paperwork processes.
What You'll Need:
- 2+ years of experience in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a deadline-oriented environment.
- Intermediate PC skills, including Microsoft Excel and Word.
Compensation:$45,000 - $60,000 per year, depending on experience.
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