Front Office Retail Operations Manager

5 days ago


Woodbridge, Virginia, United States Food Lion Full time

About the Job:

As a Front Office Retail Operations Manager at Food Lion, you will play a vital role in ensuring the smooth operation of our store. Your primary responsibility will be to manage and oversee all aspects of front-end operations, including customer service, sales, and inventory management.

The Role:

  • Manage front-end operations, including customer service, sales, and inventory management
  • Supervise and train associates to meet department needs
  • Conduct timely performance appraisals and provide ongoing performance management training
  • Lead and motivate a team to promote a culture reflective of our Brand, Strategy, and Culture
  • Support the achievement of budgeted financials, operating results, and KPIs
  • Role model outstanding customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations

Requirements:

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Estimated Salary: $45,000 - $60,000 per year


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