Customer Service Representative

2 days ago

Wichita, Kansas, United States Rainbows United Inc Full time
Job Summary

The Customer Service Representative will provide exceptional service to parents and guests by greeting them in person or over the phone with a smile. This individual will answer calls, transfer inquiries to the appropriate department or person, and maintain a professional demeanor at all times.

Key Responsibilities
  • Provide Excellent Customer Service: Utilize strong communication skills to greet and assist parents and guests, ensuring a positive experience for all.
  • Manage Phone Calls: Answer and transfer calls in a timely and efficient manner, providing accurate information and resolving issues as needed.
  • Maintain a Professional Environment: Organize and prioritize tasks, working within deadlines to ensure a smooth and efficient workflow.
  • Operate a Multi-Line Phone System: Effectively manage phone calls, using a multiple line phone system to handle incoming and outgoing calls.
  • Work Effectively with Others: Deal with public and coworkers in a professional manner, demonstrating excellent interpersonal skills.
  • Comply with Safety Policies: Adhere to agency and departmental safety policies and procedures, ensuring a safe working environment.
  • Process Payments: Process childcare-related payments in a timely and accurate manner.
  • Communicate Effectively: Ability to hear, understand, and distinguish speech and/or other sounds in person and over the phone.
  • Visual Acuity: Ability to determine and identify items and children in the periphery, near, and far visual fields.
Qualifications
  • Education: High school diploma or equivalent required.
Skills
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to read and write in English.
  • Bi-Lingual Preferred: Ability to communicate in a second language, with a preference for bilingual candidates.
  • Multitasking: Ability to multitask in a fast-paced environment, prioritizing tasks and working efficiently.
  • Physical Demands: Ability to perform work tasks within the physical demand requirements, including sitting, standing, walking, and lifting.
Work Environment

This position operates in an office-type environment, requiring the ability to think and act quickly and efficiently in a fast-paced, demanding work environment.

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