Sales and Customer Experience Manager

2 weeks ago


Long Beach, California, United States West Marine Full time
Job Summary:

The Sales and Customer Experience Manager supports the business unit in achieving sales goals through limited supervision. Responsibilities include training Crew Members on sales techniques, ensuring excellent customer service, and helping to meet annual sales targets. The mission is to serve customers by fulfilling their boating needs, ensuring they leave with the right products.

Key Responsibilities:
  • Coach and mentor the team for effective store operations.
  • Lead by example, engaging with customers to meet their boating needs.
  • Prioritize and plan to drive results and meet business goals.
  • Train Crew Members on various transaction handling.
  • Drive sales and performance metrics.
Duties and Responsibilities:
  • Develop and maintain a sales plan to achieve annual goals.
  • Assist Crew Members in executing sales plans.
  • Train Crew Members on product knowledge and sales techniques.
  • Reinforce selling skills among Crew Members.
Requirements:
  • Excellent verbal and written communication skills.
  • Strong interpersonal, sales, and customer service abilities.
  • Effective time management skills with a proven ability to meet deadlines.


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