Customer Experience Manager
2 weeks ago
The Key Holder plays a vital role in delivering exceptional customer experiences at JOANN Stores. As a customer-centric professional, you will be responsible for inspiring creativity within our customers, making JOANN their Happy Place, and driving sales through advanced product knowledge and innovative merchandising.
- Core Responsibilities:
- Greet every customer with a smile and utilize the F.A.S.T. service model to meet their needs.
- Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Process customer transactions efficiently and accurately at the cutting counter and cash register.
- Lift, place, and arrange items on shelves and racks, maintaining a high level of productivity and close attention to detail.
- Stock shelves accurately according to planogram, ensuring a visually appealing store environment.
- Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up spills/messes with a sense of urgency.
Requirements:
- High School Diploma or equivalent required.
- 1+ years of supervisory experience in a customer-centric environment preferred.
- Ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Able to lift up to 49 pounds and stand for extended periods.
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