Ribbon SBC Support Specialist

3 hours ago


Austin, Texas, United States Syntricate Technologies Full time
Job Title: Ribbon SBC Support Consultant

We are seeking a highly skilled Ribbon SBC Support Consultant to join our team at Syntricate Technologies. As a key member of our support team, you will be responsible for providing technical expertise and support for our clients using Ribbon products.

Key Responsibilities:
  • Provide technical support for Ribbon Client, Ribbon PSX, and Ribbon Analytics
  • Assist clients with troubleshooting and resolving issues related to Ribbon Session Border Controller, VoIP, and Session Initiation Protocol (SIP)
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with cross-functional teams to identify and resolve technical issues
Requirements:
  • 5+ years of experience in support engineering with a focus on Ribbon products
  • Strong knowledge of Ribbon Session Border Controller, VoIP, and SIP
  • Experience with Linux (RHEL8) and basic networking concepts
  • Excellent communication and problem-solving skills
What We Offer:
  • Opportunity to work with a leading technology company
  • Collaborative and dynamic work environment
  • Competitive salary and benefits package

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced support engineer looking for a new challenge, please submit your application.


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