Customer Service Representative
4 days ago
About Smith's Food and Drug
Smith's Food and Drug is a leading retail company that values customer satisfaction and employee growth. As a part of the Kroger family of companies, we strive to create a positive shopping experience for our customers while providing opportunities for our employees to succeed.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Checker. In this role, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a safe and clean shopping environment.
Key Responsibilities
- Customer Service
- Provide excellent customer service by greeting and assisting customers in a friendly and professional manner.
- Respond to customer inquiries and resolve issues in a timely and effective manner.
- Point of Sale Operations
- Process customer transactions accurately and efficiently using the Point of Sale (POS) system.
- Handle various tenders such as cash, checks, credit, debit, SNAP EBT, and other forms of payment.
- Understand and adhere to company policies and procedures for handling cash, checks, and other forms of payment.
- Store Operations
- Maintain a safe and clean shopping environment by adhering to company safety and sanitation procedures.
- Report any safety or security concerns to store management.
- Inventory Management
- Count and reconcile cash and other forms of payment at the end of each shift.
- Report any discrepancies or issues to store management.
Requirements
- Customer Service Experience
- Previous experience in customer-facing roles is preferred.
- Point of Sale Skills
- Ability to operate the POS system accurately and efficiently.
- Communication Skills
- Effective communication and interpersonal skills are essential for this role.
- Math Skills
- Basic math skills, including counting, addition, and subtraction, are required.
Desired Qualifications
- Previous Retail Experience
- Previous experience in retail sales or customer service is preferred.
- Leadership Skills
- Ability to work independently and as part of a team.
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