Assistant Housing Service Manager
4 weeks ago
We are seeking a highly skilled Assistant Housing Service Manager to join our team at the Dallas Housing Authority. As a key member of our Housing Voucher Programs Department, you will play a critical role in managing a team to achieve departmental missions and ensuring compliance with State and Federal laws, DHA goals, policies, and procedures.
Key Responsibilities- Manage and direct the activities of the HCV Programs Department through delegation, managerial support, and work supervision of staff members.
- Resolve program service and procedure issues, respond to landlord and client inquiries/complaints.
- Plan and assign tasks/projects, direct the development of performance standards, evaluate and monitor staff performance, counsel, coach, and train staff members, and approve promotions/terminations.
- Meet regularly with HCV staff to offer support and guidance, develop recommendations, and direct the implementation of solutions.
- Monitor and develop/approve recommendations for improving department staff operations and procedures, assure customer satisfaction in quality/responsiveness of services.
- Monitor budget and expenditures for programs/services, assure effective communication between departments/external groups.
- Develop and implement department goals, objectives, policies, and procedures while assuring compliance with DHA policies/regulations.
- Bachelor's degree in Business or Public Administration.
- Four (4) years of related social or program management experience with (2) years experience in HCV programs.
- HCV Occupancy and Rent Calculation Certifications required.
- Flex Work: 4.5 or 4-Day Work Week.
- Paid Time Off + 12 Paid Holidays.
- Retirement Plan with 5% Employer Contribution and 457(b).
- Deferred Compensation Plan.
- Tuition Reimbursement.
- Employee Assistance Program: Financial, Legal, Mental Health, and Counseling.
- Medical, Dental, and Vision Plans.
- Section 125 Pre-Tax Cafeteria Plan.
- Health Savings and Flexible Spending Accounts.
- Term Life Insurance: Short- and Long-term Disability Plans.
Applications must be submitted online by using the Apply button on the DHA Website. Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you. If you are interested in more than one open position at DHA, you must submit an application for each role. The employment history section of the application must be completed. We cannot accept a resume as a substitute.
DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
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