Assistant Housing Service Manager

4 weeks ago


Dallas, Texas, United States Dallas Housing Authority Full time
Assistant Housing Services Manager Job Description

Role Summary:

The Assistant Housing Services Manager will play a key role in managing a team in Housing Voucher Programs to achieve departmental missions; assures compliance of all activities with State and Federal laws, DHA goals, policies, and procedures.

Key Responsibilities:
  • Manages/directs the activities of the HCV Programs Department through delegation, managerial support, and work supervision of staff members.
  • Resolve program service and procedure issues. Respond to landlord and client inquiries/complaints.
  • Plans and assigns tasks/projects. Directs the development of performance standards. Evaluates and monitors staff performance. Counsel, coach, and train staff members; approve promotions/terminations.
  • Meets regularly with HCV staff to offer support and guidance, develops recommendations, and directs the implementation of solutions.
  • Monitors and develops/approves recommendations for improving department staff operations and procedures; Assures customer satisfaction in quality/responsiveness of services.
  • Monitors budget and expenditures for programs/services; assures effective communication between departments/external groups.
  • Develop and implement department goals, objectives, policies, and procedures while assuring compliance with DHA policies/regulations.
Requirements:
  • Bachelor's degree in Business or Public Administration.
  • Four (4) years of related social or program management experience with (2) years experience in HCV programs.
  • HCV Occupancy and Rent Calculation Certifications required.

Benefits:

  • Flex Work: 4.5 or 4-Day Work Week
  • Paid Time Off + 12 Paid Holidays
  • Retirement Plan with 5% Employer Contribution and 457(b)
  • Deferred Compensation Plan
  • Tuition Reimbursement
  • Employee Assistance Program: Financial, Legal, Mental Health, and Counseling
  • Medical, Dental, and Vision Plans
  • Section 125 Pre-Tax Cafeteria Plan
  • Health Savings and Flexible Spending Accounts
  • Term Life Insurance: Short- and Long-term Disability Plans

About Dallas Housing Authority:

Dallas Housing Authority is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.



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