Technical Support Engineer
6 days ago
About Apryse
">Apryse is a pioneer in the field of document software development, dedicated to delivering cutting-edge technology solutions that empower our clients to achieve their goals. Our broad international portfolio of combined companies, products, and leading technologies enables us to change the way the world works with documents, making work better and life simpler.
The Role
We are seeking a skilled Technical Support Engineer to join our team and lead on-site services & projects for the MiPACS team. This role involves extensive travel (up to 85-90%), delivering hands-on implementations for healthcare clients, as well as remote implementations, support, documentation, QA testing, and customer training.
Key Responsibilities:
- Lead on-site implementations of MiPACS software, including installation, configuration, and troubleshooting of systems and devices.
- Collaborate with customers to integrate MiPACS with complex patient management systems, X-ray devices, medical imaging, and ensure compliance with DICOM & HIPAA standards.
- Provide remote support between on-site visits, assisting with system optimization and performance improvements.
- Maintain thorough documentation of implementations, system changes, and troubleshooting efforts in a CRM system.
- Train users on MiPACS products, ensuring they are comfortable and effective in their roles.
- Participate in QA testing of new software releases and product updates to ensure reliability and security.
- Maintain knowledge of DICOM standards, patient management systems, X-ray devices, other medical imaging, system integrations, & more.
- Use critical thinking and problem-solving skills to address complex issues quickly and effectively.
- Manage and document customer interactions in CRM tools.
- Ensure projects meet healthcare IT standards, including network security protocols.
- Travel extensively (85-90%) to customer sites, providing on-site services and transitioning customers to remote support when needed.
- Collaborate with other teams at Apryse & Apryse for smooth handoffs of technical projects, product development, bug fixes & more.
- Traveling to customer sites will be required after successful completion of the training program.
Requirements:
- 5+ years of experience in IT implementation and technical support, ideally in healthcare or medical imaging.
- Expertise in networking, SQL databases, PowerShell scripting, and system configurations.
- Familiarity with DICOM standards and medical imaging systems.
- CompTIA Network+ and A+ certifications are highly preferred.
- Strong people skills with the ability to work with both technical and non-technical stakeholders.
- Proficiency with CRM platforms.
- Communication, critical thinking, and problem-solving skills to handle high-pressure situations in an effective & timely manner.
- Willingness to travel extensively and work independently on-site.
Benefits Package:
- Competitive salary: $70,000 - $100,000 USD per year.
- A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
- 401K savings program with company match.
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
- Highly autonomous and entrepreneurial environment.
- Annual recurring WFH allowance for you to purchase items you need for your home office.
- Ongoing support for learning development so you can master your craft.
- Work with the hardware you're most comfortable with (Windows or Mac).
- Diverse and inclusive workplace where we all learn from each other.
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