Technical Support Expert

1 day ago


Étreux, Hauts-de-France, United States BitSight Technologies Full time
Company Overview

Bitsight Technologies is a pioneer in the cybersecurity ratings industry, founded in 2011. We provide innovative solutions for enterprises to manage their cyber risk exposure, performance, and security posture.

Job Description

We are seeking an experienced Technical Support Engineer to join our Customer Support Team. As a key member of our team, you will be responsible for delivering exceptional customer support, resolving complex issues, and advocating for customer needs across the organization.

Your Day Will Include:

  • Handling customer requests via email and chat
  • Providing outstanding customer support and resolving issues
  • Collaborating with Engineering and Product teams to improve product experience
  • Working with Customer Success and Account Management teams to ensure seamless support
  • Documenting knowledge and best practices

Requirements

  • 2+ years of experience in technical customer support
  • Strong verbal and written communication skills
  • Basic troubleshooting skills with UNIX/Shell console
  • Familiarity with networks, IP addresses, SSL certificates, and DNS
  • Familiarity with relational databases such as MySQL, Oracle, or MS SQL Server
  • Nice to have: experience supporting SaaS platforms

Estimated Salary Range:$90,000 - $120,000 per year

Benefits:

  • Competitive salary range
  • Benefits package including health, dental, and vision insurance
  • Opportunity to work with a leading cybersecurity company


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