Customer Service Agent
5 days ago
The Guest Services Agent is responsible for providing exceptional service to our guests, maximizing room revenue and occupancy, and ensuring a seamless check-in and check-out experience. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Responsibilities
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met.
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages, and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Salary Range: The estimated salary for this position is around $40,000 - $55,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off.
Requirements
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- High school diploma or equivalent required.
- Computer experience required.
- Customer service experience is preferred.
- Flexible and long hours sometimes required.
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