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Retail Banking Professional

2 months ago

Norton Shores, Michigan, United States Fifth Third Full time
About the Role

Fifth Third Bank is seeking a highly motivated and customer-focused Retail Banking Professional to join our team. As a key member of our Financial Center, you will be responsible for building strong relationships with customers and providing personalized financial solutions to meet their needs.

Key Responsibilities
  • Customer Engagement: Use the consultative sales process to build a thorough customer profile and identify current and future financial needs.
  • Product Knowledge: Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Relationship Building: Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
  • Performance Metrics: Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
Requirements
  • Education: College degree or work experience providing transferrable skills, or, combination of education and experience.
  • Experience: Experience in the financial industry preferred.
  • Skills: Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
  • Certifications: This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
About Fifth Third Bank

Fifth Third Bank is a leading financial institution committed to providing exceptional customer service and innovative financial solutions. We are proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions.