Golf Shop Coordinator

TPC Boston is a private par-72, 7,241-yard golf course located in Norton, MA. Originally designed by the legendary player/designer Arnold Palmer, TPC Boston's award-winning layout was redesigned in 2007 by Gil Hanse. The golf course is crafted to fit seamlessly into the natural New England landscape and excels in the areas of resource conservation, water quality management, integrated pest management, wildlife/habitat management and education/outreach.

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The Coordinator works with the Assistant Golf Professionals to serve Members and Guests in the Golf Shop. They are most influential in generating retail sales for the club. They conscientiously tend to the needs of the players and guests ensuring that their golf experience runs as smoothly and enjoyably as possible.

QUALIFICATIONS

• High school education or equivalent education
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience
• Previous customer experience required

RESPONSIBILITIES/DUTIES

• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Greet and welcome Members and Guests in a professional and courteous manner
• Communicate clearly and professionally with Members, Guests, and fellow staff Members
• Answer questions and provide assistance and information to Members & Guests
• Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include:
• Accurately record time and date of reservation in the online reservation system
• Make corrections and update online reservation system as appropriate when reservations have been filled or canceled
• Email and telephone members/guests to verify advance reservations
• Advises guests of any abnormal golf course conditions (overseeding, aerification etc.)
• Communicate with local hotels/resorts concerning golf course profile (conditions)
• Accurately open, operate and close the point of sale system per the Club Operations Manual
• Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures
• Collect green fees, car fees, and other incomes
• Assist with physical inventories as required
• Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
• Assist with all closing procedures for the Golf Shop
• Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position has no direct supervisory responsibilities

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