Customer Service Representative

4 weeks ago


Ocean Shores, Washington, United States Bank of the Pacific Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Bank of the Pacific. As a key member of our branch staff, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a high level of compliance with bank policies and procedures.

Key Responsibilities
  • Customer Service: Assist customers with routine account-related requests and inquiries, ensuring a positive and professional experience.
  • Cash Handling: Maintain and reconcile a cash drawer, adhering to bank cash handling and security policies.
  • Communication: Greet customers, direct them to the appropriate branch representative, and inform clients of new services and product promotions.
  • Problem Resolution: Research and resolve customer service issues within given authority, acting as a liaison between the customer and other bank departments when necessary.
  • Compliance: Comply with bank operations and security procedures in accordance with policy and standards.
Requirements
  • Education: High School diploma or equivalent.
  • Skills: Basic math skills, basic keyboarding skills, and the ability to operate standard office equipment.
  • Experience: Prior cash handling experience preferred.
What We Offer
  • Competitive Salary: $17.50 to $23.00 per hour, depending on experience.
  • Benefits: Comprehensive healthcare benefit package, retirement savings plan, and paid time off.
  • Professional Development: Opportunities for growth and development within the bank.

We are an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability, or protected veteran status.



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