Loan Servicing Specialist

11 hours ago


Saint Clair Shores, Michigan, United States FreeStar Financial Credit Union Full time
Job Summary

FreeStar Financial Credit Union is seeking a highly skilled and detail-oriented Loan Processor to join our Loan Servicing Department. As a key member of our team, you will be responsible for ensuring compliance with regulatory agencies and maintaining accurate records to protect the credit union's assets.


Key Responsibilities
  • Review and verify supporting documentation for approved consumer loan applications
  • Create loan documents and schedule member closings for both DocuSign and branch
  • Communicate directly with loan officers to obtain lending decisions and follow up with members and affiliates to relay loan decisions
  • Maintain high-level communication between the loan originator, member, and closer both verbally and in writing
  • Answer incoming phone calls from members and team members to answer questions and perform account maintenance on Visa and loan accounts
  • Back up processor for incoming loan applications via phone or internet
  • Process all insurance products by completing quotes, creating documentation, issuing policies, and processing claims, refunds, and payments
  • Reverse loan payments and perform financial transactions as needed
  • Process adverse action notices and subsequent action forms as needed
  • Review Loan Exceptions and execute necessary corrections to maintain the loan file
  • Assist in creating and revising procedures as assigned
  • Field questions and service member VISA Accounts
  • Review VISA reporting for lost/stolen/reissued cards
  • Audit VISA Files

Requirements
  • High School Diploma or equivalent
  • Minimum of six months of similar or related experience in the financial industry is preferred
  • Knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act, Regulation E (EFTS), Regulation CC (Funds Availability), Regulation Z (Truth in Lending), Truth in Savings Act, and Bank Secrecy Act (BSA)

What We Offer
  • Partner with a talented team helping to provide financial solutions to our members
  • Be part of an environment where our service to each other is just as important as our service to our members
  • A wonderful opportunity to expand your skillset and develop professionally
  • Join a Credit Union culture that makes an impact in the community
  • Join an organization which appreciates and promotes having balance in your life
  • A competitive compensation structure which rewards the contributions of our team members


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