Store Manager Trainee

7 days ago

Norton Shores, Michigan, United States GNC Full time
Job Title: Store Manager in Training

Job Summary:

We are seeking a highly motivated and detail-oriented Store Manager in Training to join our team at GNC. As a Store Manager in Training, you will be responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager. You will gain knowledge and competency in financial processes required to manage a retail store and will be expected to take on SM responsibilities within a local market (30 miles/30 minutes) if/when offered.

Key Responsibilities:
  • Customer Service: Facilitate an exceptional customer service experience through all channels of interaction by following GNC's prescribed selling methods; meet or exceed all corporate set goals, expectation, and key performance indicators.
  • Loyalty Programs: Drive GNC's loyalty programs and incentives for successful engagement of customers.
  • Product Knowledge: Monitor best sellers, identify product demand, and update SM regarding trends.
  • Community Engagement: Facilitate community engagement and client loyalty through innovative and creative outreach.
  • Merchandising: Read all merchandising bulletins to understand product assortment and answer product questions based on Company approved information.
  • Team Supervision: Supervise and lead store team under SM guidance; communicate sales targets and drive team performance; provide feedback and supports succession planning of high performers by communicating team performance to SM.
  • Training: Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information.
  • Asset Protection: Ensure company assets are protected and not exposed to risks and conflicts of interest.
  • Escalated Issues: Partner with SM to handle escalated customer service issues; supports SM in monitoring store's Loss Prevention activities and escalates concern.
  • Store Maintenance: Keep store clean and uncluttered.
  • Register Operations: Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures.
Qualifications:
  • Education: Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • Experience: 2+ years of retail sales experience and prior management/supervisory experience preferred.
  • Skills: High degree of proficiency MS Office Suite, Outlook & Internet applications; Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills; Strong verbal and written communication skills (including analysis, interpretation, & reasoning); Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients.
  • Availability: Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment; Ability to work with and influence subordinates, peers, and senior management; Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting; Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

GNC Holdings LLC is an Equal Opportunity Employer

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