Casino Sales Specialist

4 weeks ago


Wheatland California, United States Hard Rock International (USA), Inc. Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Casino Sales Specialist at Hard Rock International (USA), Inc.

Key Responsibilities
  • Develop and maintain strong relationships with guests to ensure a positive and memorable entertainment experience.
  • Communicate effectively with guests to understand their needs and preferences, and provide personalized recommendations and promotions.
  • Work closely with the marketing and sales teams to develop and implement effective sales strategies and promotions.
  • Provide exceptional customer service and respond to guest inquiries and concerns in a timely and professional manner.
  • Collaborate with other departments, such as food and beverage, entertainment, and hotel operations, to ensure seamless guest experiences.
  • Stay up-to-date on gaming promotions, events, and offers to effectively communicate with guests and drive sales.
  • Utilize technology, such as CRM systems and marketing software, to manage guest interactions and track sales performance.
  • Participate in ongoing training and development to enhance knowledge and skills in sales, marketing, and customer service.
Requirements
  • Bachelor's degree in Marketing, Sales, or a related field, or equivalent experience.
  • Minimum 1 year of experience in sales, marketing, or customer service, preferably in the gaming industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
Preferred Qualifications
  • Experience with CRM systems and marketing software.
  • Knowledge of gaming regulations and laws.
  • Fluency in multiple languages.
  • Experience in the gaming industry, preferably in a sales or marketing role.


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