Merchant Services Manager

7 days ago


Orlando, Florida, United States Biller Genie Full time
Job Description

Biller Genie is seeking a results-driven and knowledgeable Merchant Services Manager to join our growing team.

The ideal candidate is a knowledgeable industry leader who excels both autonomously and collaboratively in a fast-paced, high-growth environment. This individual will serve as the expert on merchant services for the company, offering oversight and contributing to the development of processes for onboarding and merchant setup.

This role is an on-site position, and the ideal candidate will be based in the Orlando area. A relocation bonus may be offered to qualifying candidates.

About Us:

Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We are experiencing rapid growth and serve clients throughout the United States. Our technology is disrupting the payments and accounting industries.

Primary Job Responsibilities:

  • Leverage your expertise as the subject matter expert on all things Merchant Services to teach and support team members.
  • Establish process and provide oversight for onboarding and merchant setup.
  • Perform data entry and ensure consistency between various technology applications.
  • Act as the point of escalation and resolution for payment issues as needed.
  • Serve as the central point of contact between internal and external teams.

Qualifications:

  • 5-10 years of experience in merchant services.
  • Minimum 3+ years of hands-on administrative or data entry experience.
  • Proven leadership and management skills.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to perform in a high-energy high-expectation environment.
  • Strong technical aptitude with the ability to absorb technical information and apply it to business solutions.

Benefits:

  • Comprehensive Medical, Dental, and Vision plans.
  • 401k with up to 4% company match.
  • Flexible Unlimited Paid Time Off (PTO) policy.

Our Mission:

To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.

Our Core Values:

  • Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time.
  • Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong.
  • Catch Up - We are high performers and love a fast-paced environment.
  • Believe in the Genie - We are passionate about where we are going as a team, and we show we care.
  • Class shines - We are articulate professionals who carry ourselves well and speak with purpose.


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