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Payment Enablement Lead

2 months ago

Orlando, Florida, United States Biller Genie Full time
Job Summary

Biller Genie is seeking a seasoned professional to fill the role of Merchant Services Manager. As a key member of our team, you will be responsible for overseeing merchant services, establishing processes, and providing expert guidance to team members.

Key Responsibilities
  • Subject Matter Expertise: Leverage your extensive knowledge of merchant services to educate and support team members.
  • Process Development: Establish and maintain processes for onboarding and merchant setup, ensuring seamless integration with our technology applications.
  • Data Management: Perform data entry and ensure consistency across various systems.
  • Issue Resolution: Serve as the primary point of contact for payment issues, providing timely and effective resolutions.
  • Team Collaboration: Foster strong relationships with internal and external teams, ensuring seamless communication and collaboration.
Requirements
  • Experience: 5-10 years of experience in merchant services, with a strong background in administrative or data entry roles.
  • Leadership Skills: Proven leadership and management skills, with the ability to motivate and guide team members.
  • Communication Skills: Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with diverse stakeholders.
  • Technical Aptitude: Strong technical skills, with the ability to absorb and apply technical information to business solutions.
Benefits
  • Comprehensive Benefits: Comprehensive medical, dental, and vision plans, as well as a 401(k) plan with up to 4% company match.
  • Flexible PTO: Unlimited paid time off policy, allowing for a healthy work-life balance.