Lead Manager of Professional Services
2 weeks ago
Job Title:
Lead Manager of Professional Services
Company:
OGN Tech, LLC is a provider of IT Managed Services that caters to businesses of varying sizes across diverse sectors, delivering expert and reliable technical support.
Our specialties include Service Desk, Cybersecurity, Compliance, Projects, and IT Operations.Location :
Memphis TN
Overview:
OGN Tech is in search of a Lead Manager of Professional Services to propel technical projects and initiatives for a broad range of clients.
The Lead Manager of Professional Services at OGN Tech, LLC plays a pivotal role in ensuring the successful execution of both internal and client projects beyond standard contracts.
This position merges project management skills, technical knowledge, and client relationship management to guarantee project profitability and efficiency while upholding high client satisfaction levels.
Additionally, the Lead Manager provides advanced support for escalated service desk tickets.Key Responsibilities:
Project Management:
Oversee the planning, execution, and delivery of internal and client projects, ensuring compliance with established timelines, budgets, and quality benchmarks.
Utilize project management software, particularly Autotask, to effectively monitor project progress, time, and milestones.
Identify project risks, issues, and dependencies, implementing strategies to mitigate them and ensure successful outcomes.
Establish and maintain a Change Control process to manage scope changes, project deadlines, and significant modifications to project plans.
Develop Project Templates and collaborate with Centralized Services to automate repetitive tasks or create workflows that enhance efficiency across projects.
Client Relationship Management:
Serve as the primary liaison for clients throughout the project lifecycle, maintaining consistent communication to provide updates and address any concerns.
Identify opportunities for additional services or upselling to strengthen client relationships and drive revenue growth.
Financial Management:
Manage the financial aspects of projects, including estimating, budgeting, and tracking billed service revenue.
Closely monitor project budgets and expenditures to ensure profitability and adherence to budgetary constraints.
Analyze project metrics such as estimated and actual hours, profitability, and resource utilization to enhance project efficiency and profitability.
Technical Expertise:
Act as a Tier 3 support engineer, providing advanced technical assistance and troubleshooting for escalated service desk tickets.
Qualifications:
Demonstrated experience in project management, preferably within the managed services or IT sector.
Strong technical background, with experience in a Tier 3 support capacity.
Proficiency in project management tools, particularly Autotask.
Exceptional client relationship management skills, with a focus on client satisfaction and revenue enhancement.
Strong financial understanding, with experience in budgeting and financial analysis.
Excellent communication and organizational abilities, capable of managing multiple projects and priorities simultaneously.
OGN Tech, LLC is an Equal Opportunity Employer.
Job Types:
Full-time, Permanent
Pay:
$78,000.00 - $86,000.00 per year
Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
Work Location:
In person
#J-18808-Ljbffr
-
Crew Transport Driver
2 days ago
Memphis, Tennessee, United States PROFESSIONAL TRANSPORTATION SERVICES INC Full timeJob Summary:We are seeking a reliable and safety-conscious Transportation Specialist to join our team at Professional Transportation Services Inc. as a Crew Transport Driver. As a key member of our crew operations team, you will be responsible for safely transporting railroad crew members to various locations.Key Responsibilities:Promote and Practice Safety...
-
Traveling Healthcare Professional
2 days ago
Memphis, Tennessee, United States Lead Health Full timeWe are seeking a skilled Catheterization Lab Registered Nurse to join our team at Lead Health. As a Traveling Healthcare Professional, you will have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Key Responsibilities:Provide exceptional patient care in a Catheterization Lab settingCollaborate...
-
Traveling Medical Professional
1 week ago
Memphis, Tennessee, United States Lead Health Full timeWe are seeking a skilled Med-Surg Registered Nurse to join our team at Lead Health. As a Travel Nurse, you will have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle with low stress and full benefits.At Lead Health, we understand the importance of providing exceptional care to our patients. That's...
-
Tax Senior Manager
3 days ago
Memphis, Tennessee, United States FORVIS Full timeAbout the RoleWe are seeking a highly skilled Tax Senior Manager to join our team at Forvis. As a key member of our tax advisory team, you will play a critical role in providing tax compliance and advisory services to our clients.Key ResponsibilitiesProvide Tax Compliance and Advisory Services: You will be responsible for providing tax compliance and...
-
Process/Mechanical Engineering Team Lead
3 days ago
Memphis, Tennessee, United States EAD Management Services Inc Full timeJob DescriptionA Great Opportunity for Growth Within a Successful CompanyEAD Management Services Inc is a leading provider of engineering and automation services to the industrial processing industry. We are seeking a highly skilled Process/Mechanical Engineering Team Lead to join our team.Key Responsibilities:Leadership and Team Management: Oversee a team...
-
LPN/RN Unit Manager
2 days ago
Memphis, Tennessee, United States Midtown Center for Health and Rehabilitation Full timeLPN/RN Unit Manager Job SummaryMidtown Center for Health and Rehabilitation is seeking a skilled LPN/RN Unit Manager to lead our nursing team and provide high-quality care to our residents. As a key member of our leadership team, you will be responsible for overseeing the daily operations of the nursing unit, ensuring that our residents receive exceptional...
-
Senior Civil Engineer
2 days ago
Memphis, Tennessee, United States SOL Engineering Services Full timeAbout the RoleSOL Engineering Services, LLC is a leading engineering and technical services provider with over 20 years of experience. Our team of professionals, including engineers, scientists, and project managers, utilize best practices in management, quality, and engineering principles to ensure project delivery.We are seeking an experienced licensed...
-
Financial Services Support Professional
5 days ago
Memphis, Tennessee, United States First Horizon Bank Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Fixed Income Sales and Trading Specialist to join our team at First Horizon Bank. As a key member of our sales force, you will provide specialized support to our customers and trading departments, ensuring seamless execution and delivery of securities.Key ResponsibilitiesMulti-Tasking and...
-
Experienced Tax Professional
4 hours ago
Memphis, Tennessee, United States Tax Services of America Inc Full timeJob SummaryWe are seeking an experienced tax professional to join our team at Tax Services of America Inc. As a tax expert, you will be responsible for providing exceptional client service while leveraging your tax expertise, business background, and knowledge of tax laws to propel your career to the next level.Key ResponsibilitiesProvide accurate and timely...
-
Diagnostic Imaging Professional
5 days ago
Memphis, Tennessee, United States Emerald Health Services Full timeJob SummaryWe are seeking a highly skilled Travel Radiology Tech Specialist to join our team at Emerald Health Services. As a key member of our diagnostic imaging team, you will be responsible for providing exceptional patient care and technical expertise in mammography and radiology services.Key ResponsibilitiesPerform high-quality mammography and radiology...
-
Roofing Service Sales Professional
5 days ago
Memphis, Tennessee, United States Baker Roofing Company Full timeJob SummaryBaker Roofing Company is seeking a highly motivated and experienced Commercial Roofing Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing and managing a client base of customers for our commercial repair division.Key ResponsibilitiesDevelop new and manage existing accounts in customer...
-
Lead Environmental Services Technician
5 days ago
Memphis, Tennessee, United States Regional One Health Full timeJob SummaryWe are seeking a highly skilled and experienced Lead Environmental Services Technician to join our team at Regional One Health. As a key member of our Environmental Services department, you will play a critical role in ensuring the cleanliness and safety of our facilities.Key ResponsibilitiesCoordinate and direct the daily activities of EVS Tech...
-
Mental Health Professional
2 days ago
Memphis, Tennessee, United States The Omni Family of Services Full timeJob SummaryWe are seeking a highly skilled and compassionate Mental Health Professional to join our team at The Omni Family of Services. As a Trauma-Informed Therapist, you will play a critical role in providing individual, group, and family therapy services to our clients.Key ResponsibilitiesDevelop and implement comprehensive treatment plans in...
-
Pharmacy Services Professional
4 days ago
Memphis, Tennessee, United States Kroger Family of Companies Full timeJob Summary:We are seeking a highly skilled Pharmacist Floater to join our team at Kroger Family of Companies in Memphis, TN. As a key member of our pharmacy team, you will be responsible for providing professional pharmacy services, including filling prescriptions, counseling patients, and supervising pharmacy technicians.Key Responsibilities:Provide...
-
Lead Electrical Technician
3 days ago
Memphis, Tennessee, United States Tradeco of Chicago Full timeJob OverviewWe are currently seeking candidates for a Lead Electrical Technician position with Tradeco of Chicago. This role is a Direct-Hire opportunity.Experience in Commercial, Institutional, Industrial, and some Multi-Family Residential projects is essential.Ideal candidates will possess the following qualifications:At least 5 years of experience in a...
-
Customer Service Director
1 day ago
Memphis, Tennessee, United States Barrett Business Services Full timeAbout the RoleWe are seeking an experienced Customer Service Manager to join our team at Barrett Business Services. As a key member of our operations team, you will be responsible for leading our customer service department and driving business growth through exceptional customer experiences.Key ResponsibilitiesDevelop and Implement Customer-Centric...
-
Financial Services Professional
2 days ago
Memphis, Tennessee, United States Adams Keegan Full timeJob Summary:Adams Keegan is seeking a highly skilled Financial Services Professional to join our team. As a key member of our financial services team, you will play a pivotal role in providing exceptional financial guidance and investment strategies to our clients.Key Responsibilities:Network and Build Relationships: Establish and maintain strong...
-
Housekeeping Team Lead
3 days ago
Memphis, Tennessee, United States Summit Management Services Full timeJob SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Summit Management Services. As a Housekeeping Supervisor, you will be responsible for leading and managing the housekeeping team to ensure impeccable cleanliness, organization, and guest satisfaction.Key ResponsibilitiesTeam Leadership and Supervision:...
-
Contract Management Professional
5 days ago
Memphis, Tennessee, United States St. Jude Children's Research Hospital Full timeJob SummaryThe Senior Buyer-Contract Analyst will play a critical role in ensuring seamless procurement operations while maintaining high levels of end user satisfaction. This position integrates the responsibilities of a Senior Buyer with those of customer service, requiring a balance of technical procurement skills and customer-focused service...
-
Insurance and Financial Services Professional
5 hours ago
Memphis, Tennessee, United States Misty Rosser-White - State Farm Agent Full timeJob OverviewMisty Rosser-White - State Farm Agent is seeking a highly motivated and career-oriented professional to join their team as a State Farm Team Member. This role offers a unique opportunity to build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.Key...