Fitness Club Operations Manager

2 weeks ago


Annapolis, Maryland, United States Retro Fitness Full time
Assistant Manager Job Description

Retro Fitness is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring that our members receive the highest quality of service and facilities, while also leading, motivating, and managing your team to achieve financial targets.

Key Responsibilities:
  • Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
  • Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members and employees.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
  • Track completion of opening/closing checklists, logs, and cleaning checklist.
  • Keep current in knowledge of key competitors.
  • Perform brand excellence reviews.
  • Communicate and implement club policies and procedures to employees.
  • Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
  • Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
Requirements:
  • 1+ years management experience required.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Strong leadership skills.
  • Strong administrative skills.
  • Strong customer service skills.
  • Strong computer skills.

Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires. With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey.



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