Operations Manager

3 days ago


Annapolis, Maryland, United States Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Courtyard Annapolis. As a key member of our hotel operations department, you will be responsible for supporting the successful execution of all operations and managing staff to ensure exceptional guest satisfaction and maximize financial performance.

Key Responsibilities
  • Support the successful execution of all hotel operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance.
  • Manage staff and lead specific teams to meet or exceed property goals.
  • Ensure that standards and procedures are being followed and continually improve guest and employee satisfaction.
  • Assist in performing required annual Quality audit with GM & RD.
  • Ensure a viable key control program is in place.
  • Understand financial statements, sales and activity reports, and other performance data.
Requirements
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
What We Offer

Marriott International offers a competitive salary range of $24.04 to $26.44, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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