Assistant Manager

3 days ago


Annapolis, Maryland, United States Retro Fitness Full time
Job Title: Assistant Manager

At Retro Fitness, we're committed to delivering exceptional service and experiences to our members. As an Assistant Manager, you'll play a vital role in ensuring our members receive the highest quality of service and facilities. You'll lead, motivate, and manage your team to achieve our business objectives.

Key Responsibilities:
  • Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
  • Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members and employees.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
  • Track completion of opening/closing checklists, logs, and cleaning checklist.
  • Keep current in knowledge of key competitors.
  • Perform brand excellence reviews.
  • Communicate and implement club policies and procedures to employees.
  • Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
  • Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
Requirements:
  • 1+ years management experience required.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Strong leadership skills.
  • Strong administrative skills.
  • Strong customer service skills.
  • Strong computer skills.
Compensation Structure:

Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to: Average annual EFTShop Score GoalDelinquency Collection Goal

Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.


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