Assistant Manager
3 days ago
At Retro Fitness, we're committed to delivering exceptional service and experiences to our members. As an Assistant Manager, you'll play a vital role in ensuring our members receive the highest quality of service and facilities. You'll lead, motivate, and manage your team to achieve our business objectives.
Key Responsibilities:- Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
- Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members and employees.
- Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
- Track completion of opening/closing checklists, logs, and cleaning checklist.
- Keep current in knowledge of key competitors.
- Perform brand excellence reviews.
- Communicate and implement club policies and procedures to employees.
- Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
- Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
- 1+ years management experience required.
- Excellent written and verbal communication skills.
- Strong organizational skills.
- Strong leadership skills.
- Strong administrative skills.
- Strong customer service skills.
- Strong computer skills.
Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to: Average annual EFTShop Score GoalDelinquency Collection Goal
Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.
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