Assistant Manager

4 weeks ago


Annapolis, Maryland, United States Retro Fitness Full time
Job Description

Retro Fitness is seeking a highly motivated and experienced Club Manager to join our team. As a key member of our management team, you will be responsible for ensuring that our members receive the highest quality of service and facilities.

Key Responsibilities:
  • Operations: Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, and Information Technology.
  • Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
  • Track completion of opening/closing checklists, logs, and cleaning checklist.
  • Keep current in knowledge of key competitors.
  • Perform brand excellence reviews.
  • Communicate and implement club policies and procedures to employees.
  • Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
  • Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
Key Performance Indicators:
  • Achieve desired revenue goals in the following profit centers: Membership, Training, Retail & Merchandising.
  • Monitor flagged check-ins to increase revenue and reduce collections.
  • Ensure ongoing prospecting and generation of new prospective members.
  • Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
  • Demonstrate an ability to increase revenue per member.
Compensation Structure:
  • Sliding scale salary and commission/bonuses reflective of main drivers of business including but not limited to: Average annual EFT Shop Score Goal, Delinquency Collection Goal.

Retro Fitness is an Equal Opportunity Employer and a Drug Free Workplace. Background checks and screenings are required for all new hires.


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