Service Operations Manager
1 month ago
As a key member of the New Smyrna Chrysler, Jeep, Dodge and Ram Service Department, the Service Advisor will play a vital role in ensuring exceptional customer experiences. This role requires a unique blend of technical knowledge, communication skills, and business acumen.
Key Responsibilities- Oversee the service order process, ensuring seamless execution and timely completion of tasks.
- Develop and maintain strong relationships with customers, addressing their concerns and providing personalized support.
- Collaborate with the service team to optimize workflow, improve efficiency, and enhance customer satisfaction.
- Stay up-to-date with manufacturer information, technical bulletins, and industry developments to provide accurate and informed responses to customer inquiries.
- Monitor and analyze customer feedback, using insights to drive continuous improvement and service excellence.
- Work closely with the sales team to ensure a seamless transition of customers between departments.
- Participate in ongoing training and development to stay current with industry trends and best practices.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
- Proficiency in computer software and systems, with the ability to learn new technologies quickly.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 2 years of experience in a service or customer-facing role, preferably in the automotive industry.
New Smyrna Chrysler, Jeep, Dodge and Ram is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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