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Inventory Coordinator

2 months ago

Somerset, Pennsylvania, United States Anderson Equipment Full time

Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Parts Counterperson at Anderson Equipment. As a key member of our parts department, you will be responsible for ensuring the efficient handling and control of our parts inventory.

Key Responsibilities:

  • Develop and maintain a thorough understanding of our product line and the equipment's parts requirements.
  • Locate and procure hard-to-find parts in a prompt and creative fashion.
  • Receive and fill telephone orders for parts, ensuring accurate and timely delivery.
  • Discuss the use and features of various parts with customers, providing expert advice and recommendations.
  • Assist customers in solving parts problems, complete parts order forms, and fill customer orders from stock.
  • Recommend and sell related items as a service and as requested by customers.
  • Understand what components must be sold together to completely satisfy customer needs and maximize our revenues.
  • Promote the sale of other parts to customers, driving revenue growth and customer satisfaction.
  • Receive payment or obtain credit authorization for clients, ensuring seamless transactions.
  • Ensure parts are efficiently delivered to customers as necessary, meeting our high standards for service and quality.
  • Advise customers on substitution or modification of parts when replacement is not available, providing expert guidance and support.
  • Examine returned parts to determine if defective and exchange parts or refund money, maintaining our commitment to customer satisfaction.
  • Mark and store parts in the stockroom according to our prearranged system, ensuring accurate and efficient inventory management.
  • Handle customer complaints in a professional and friendly manner, resolving issues promptly and fairly.
  • Maintain parts records, literature, lists, bin tickets, and price sheets for inventory, ensuring accurate and up-to-date information.

Requirements:

  • High school diploma or GED.
  • Minimum one year experience in parts distribution and clerical work.
  • Customer service experience is a plus.
  • Must be capable of and willing to promote the sale of parts to customers.
  • Ability to solve problems, yet use appropriate discretion in referring situations to other employees.
  • Basic math skills, mechanical aptitude, and computer database knowledge required.