Wichita Contact Center Representative

3 weeks ago


Wichita, Kansas, United States MCI Careers Full time
Job Title: Wichita Contact Center Representative

We are seeking a highly motivated and customer-focused Contact Center Representative to join our team in Wichita, KS. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed performance metrics and quality standards
  • Work collaboratively with other teams to achieve business objectives
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



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