Wichita Contact Center Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Contact Center Representative to join our team in Wichita, KS. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed performance metrics and quality standards
- Work collaboratively with other teams to achieve business objectives
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer skills and knowledge of Microsoft Office
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Comprehensive training program
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.
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