Wichita Technical Support Representative
4 days ago
At Mass Markets, we're seeking a highly motivated and customer-focused Technical Support Representative to join our team in Wichita. As a Technical Support Representative, you will play a critical role in providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Handle inbound and outbound customer contacts in a courteous and professional manner
- Resolve customer issues through effective problem-solving and call handling
- Research and document customer claims in our systems
- Utilize our knowledge base and training to answer customer questions and follow required scripts and procedures
- Escalate customer issues to the appropriate staff and management for resolution
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
- Competitive compensation package
- Regular reviews and raises based on tenure and performance
- Paid time off and paid holidays
- Paid training opportunities
- Regular daily, weekly, and monthly incentives
We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.
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