Wichita Technical Support Representative

4 days ago


Wichita, Kansas, United States Mass Markets Full time
Job Title: Wichita Technical Support Representative

At Mass Markets, we're seeking a highly motivated and customer-focused Technical Support Representative to join our team in Wichita. As a Technical Support Representative, you will play a critical role in providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Handle inbound and outbound customer contacts in a courteous and professional manner
  • Resolve customer issues through effective problem-solving and call handling
  • Research and document customer claims in our systems
  • Utilize our knowledge base and training to answer customer questions and follow required scripts and procedures
  • Escalate customer issues to the appropriate staff and management for resolution
Requirements:
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
Preferred Qualifications:
  • One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience
What We Offer:
  • Competitive compensation package
  • Regular reviews and raises based on tenure and performance
  • Paid time off and paid holidays
  • Paid training opportunities
  • Regular daily, weekly, and monthly incentives

We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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