Contact Center Representative
2 days ago
Job Summary:
MCI Careers is seeking a highly motivated and customer-focused Entry-Level Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Meet or exceed performance metrics and quality standards
- Work collaboratively with team members to achieve business objectives
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Basic computer skills and proficiency in Microsoft Office
- Availability to work a variety of shifts, including evenings and weekends
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Comprehensive training program
- Collaborative and dynamic work environment
How to Apply:
Apply online at [insert link] or visit our website at [insert website].
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