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Sales and Service Representative

1 month ago


Brookfield CT USA, United States The Paper Store Full time
About The Paper Store

The Paper Store is a premier destination for gift-giving needs, committed to sharing its passion with each customer during every visit. Our mission is to deliver world-class service, achieve sales goals, and maintain merchandising standards in a fun and fast-paced retail environment.

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for delivering exceptional customer service, achieving sales goals, and maintaining a visually appealing store environment.

Key Responsibilities:
  • Provide world-class service to customers by utilizing the G.U.E.S.T. service approach.
  • Greet and welcome every customer warmly and with enthusiasm.
  • Understand customer needs by asking open-ended questions.
  • Explain product features and benefits in relation to the customer's needs.
  • Suggest additional items to build onto sales by utilizing effective selling techniques.
  • Thank the customer sincerely and invite them to return and shop with us again.
Additional Responsibilities:
  • Be a TPS brand ambassador.
  • Build customer loyalty by being friendly, attentive, and respectful of customers.
  • Contribute to a positive work environment with respectful, ethical behavior, and honest communication.
  • Support all sales efforts and initiatives across all business channels.
  • Maintain awareness of all current promotions and process them correctly at the Point of Sale.
  • Enthusiastically participate in training and development as required.
  • Prepare incoming product for the sales floor.
  • Maintain store maintenance and cleanliness standards.
Requirements:
  • Previous experience in specialty retail is preferred but not required.
  • Ability to work a flexible schedule to include nights, weekends, and holidays.
  • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
  • Possess an ability to work well in a team environment.
  • Proficient in using Microsoft Office and POS Systems.
  • Ability to stand for long periods of time.
  • Professional conduct, demeanor, and attire, in compliance with company dress code.
  • Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.