Associate Merchant Success Manager

4 weeks ago


Chicago, Illinois, United States ShipBob, Inc. Full time
Job Title: Associate Merchant Success Manager

At ShipBob, we're seeking a highly motivated and detail-oriented Associate Merchant Success Manager to join our growing Merchant Success team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth for our merchants.

Key Responsibilities:
  • Consultation: Understand merchant needs and goals, and develop tailored solutions to meet their unique requirements.
  • Solutions: Facilitate merchant growth and success by developing dynamic action plans and recommending key ShipBob features and services.
  • Adoption: Encourage merchant adoption of key ShipBob features and services to drive business growth and success.
  • Risk Management: Monitor merchant health and take proactive measures to prevent issues and ensure a positive business impact.
  • Collaboration: Work closely with cross-functional teams, including Customer Support, to deliver best-in-class merchant experiences.
  • Performance: Track and analyze key performance indicators (KPIs) to measure merchant success and identify areas for improvement.
Requirements:
  • Minimum 1-2 years of experience in sales and merchant services in the technology industry.
  • Aptitude to sell via quota attainment.
  • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs.
  • Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
  • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.
  • PowerPoint and Excel skills.
What We Offer:
  • Competitive salary and performance-based bonus.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Flexible time off program.
  • Paid sick leave.
  • Floating holidays (2 days/year).
  • Wellness days (1 day/quarter).
  • 401K match.
  • Referral bonus program.
About Us:

ShipBob is a cloud-based logistics platform that partners with thousands of e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including improved transit times, shipping costs, and a best-in-class customer experience.

We're a fast-growing tech company in Chicago, backed by blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2. Our goal is to continue to be the best fulfillment technology in the industry.



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