Network Administrator II

2 weeks ago

Corpus Christi, Texas, United States Christus Health Full time
Job Summary

The Network Administrator II plays a critical role in maintaining and supporting data network infrastructure, including WAN/LAN/wireless systems. This position requires strong technical knowledge and experience in networking hardware, cabling, operating systems, and infrastructure. The successful candidate will be responsible for delivering high-quality, cost-effective solutions to users and supporting business goals and objectives.

Key Responsibilities
  • Configure, troubleshoot, and deploy WAN circuits using PTP, ASE, MPLS, and other technologies.
  • Implement and troubleshoot networks using EIGRP, OSPF, and other protocols.
  • Manage and maintain network infrastructure, including routers, switches, and wireless access points.
  • Provide exceptional customer service and communication skills when interacting with customers, colleagues, and vendors.
  • Identify and resolve intermediate-level problems and issues with assigned production systems.
  • Utilize standard and ad-hoc procedures to perform problem resolution for systems.
  • Track and report problem status and escalate in a timely manner.
  • Participate in activities related to testing telecommunications and networking upgrades and enhancements.
  • Produce and maintain technical documentation on assigned systems.
  • Document and update telecommunications and networking technical standards and procedures.
  • Maintain data in network management tools for accuracy.
  • Produce required department reporting associated with projects and problems assigned.
  • Manage intermediate-level internal projects, including tasks, deadlines, and reporting.
  • Participate in departmental programs that promote exceptional customer service.
  • Follow established policies, procedures, and standards defined by the department.
  • Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance.
  • Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety.
  • Identify and resolve or escalate any issues or violations to management and other groups, as needed.
  • Maintain a clean, organized, and safe work environment.
  • Demonstrate the ability to learn and support new technologies through e-learning, self-study, and peer training/studies.
  • Assist other IM teams by providing second-level technical support and guidance.
  • Participate in after-hours technical support by rotating call schedules on a regular basis.
Requirements
  • Bachelor's degree in Computer Science or a related field or 2 years of equivalent experience.
  • Two years of hands-on implementation and troubleshooting experience in LAN/WAN environments desired.
  • Must be able to configure, troubleshoot, and deploy WAN circuits using PTP, ASE, MPLS, and other technologies.
  • Must be able to configure, troubleshoot, and deploy networks using EIGRP, OSPF, and other protocols.
  • Layer 2 and Layer 3 implementation and troubleshooting with knowledge of networking protocols, wireless access, and security.
  • Experience working with Cisco and/or Aruba wired and wireless products.
  • Knowledge of monitoring products with Solarwinds being preferred.
  • Knowledge of DHCP, DNS, and IPAM technologies.
  • Must have a good understanding of Windows Operating Systems and Microsoft AD.
  • Good documentation skills using Microsoft Visio and/or other documentation software/systems.
  • Experience with design and installation of cabling infrastructure.
  • Must be detail-oriented, have strong problem-solving skills, and the ability to work well with little or no supervision.
  • Strong customer service and interpersonal skills.
  • Good time management skills and the ability to multi-task.
  • Must have reliable transportation and be able to travel regularly within their respected area of responsibilities.
  • 1-3 years of experience.
  • CCNA preferred.

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