Field Applications Specialist
1 day ago
We are seeking a highly skilled and motivated Field Applications Specialist to join our team at Epredia. As a Field Applications Specialist, you will be responsible for performing instrument installations, demos, customer training, and technical product support for Anatomical Pathology instrumentation and consumables.
Key Responsibilities:- Interpret and understand customer user requirements and how they relate to product functionality.
- Provide troubleshooting and resolution of customer's technical issues, and provide help in the understanding the appropriate use of Anatomical Pathology products.
- Handle requests for the replacement of apparently defective products. Complete, maintain, and process relevant paperwork and documentation, including records of customer complaints.
- Provide periodic reports to management, including compilations of customer complaints, trend analyses, and suggestions for improvement.
- Review available technical literature to maintain an awareness of current laboratory practices and procedures.
- Provide on-site product installation and customer training, as needed.
- Act as a Technical Specialist between Customers, Sales, and Product Management.
- Participate in validating new products, customer evaluations of existing products, and application support.
- HT/HTL certification.
- 5+ years of laboratory experience is required.
- Ability to work in a field team environment, and must be customer-focused with appropriate sensitivity and sense of urgency for customer issues. Customer-facing skills are necessary.
- Position requires maintaining on-going professional certifications, technical accuracy, and overall development of product knowledge as applicable. Position may include periodic involvement in product development projects or pre-market testing of new products.
- The position requires an excellent communicator with above-average demonstrated troubleshooting skills and diplomacy.
- Up to 75% Travel is required and may be asked to travel within hours for urgent customer needs.
- Must possess a valid driver's license.
- Associate's degree in a Life Science field is preferred.
- Health and Retirement Benefits starting on day 1.
- Paid Holidays.
- Company car.
- 6% 401k Match.
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