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Client Support Specialist
2 months ago
Position Title: Call Center Customer Service Representative
Employment Type: Contract
Work Arrangement: Hybrid
Compensation: $16.50 per hour
Job Reference ID: #135841
Role Summary:
As a Customer Service Representative (CSR), you will be instrumental in providing outstanding service and assistance to our clientele. You will serve as the initial contact for customers seeking help with inquiries, issues, or technical challenges related to our offerings. Your main duty will be to address customer inquiries with efficiency and effectiveness while upholding a high standard of professionalism and empathy.
Key Responsibilities:
- Respond promptly and accurately to customers reaching out for assistance.
- Gather additional information to resolve customer issues, prioritizing and escalating when necessary, while clearly explaining potential solutions to ensure customers feel supported and valued.
- Acquire knowledge and effectively utilize support tools and software.
- Analyze user feedback from various channels.
Required Qualifications:
- A minimum of 4 years of experience delivering exceptional customer service through written communication.
- Proficient in computer usage, CRM software, ticketing systems/platforms, and possess strong typing skills.
- Excellent time management and decision-making abilities.
About IntelliPro Group Inc.:
IntelliPro is a leading organization dedicated to connecting individuals with fulfilling career opportunities, committed to understanding your professional goals.
Equal Opportunity Commitment:
IntelliPro is an equal opportunity employer, valuing diversity and ensuring that we do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.
Inclusivity Pledge:
IntelliPro is dedicated to accommodating candidates of all abilities and ensuring that our hiring and interview processes are accessible to all applicants.
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