Chicago Operations Lead

2 weeks ago

Chicago, Illinois, United States Bird Rides, Inc Full time

Job Type: Full-time

Location: On-site, must reside in Chicago or be commutable to Chicago.

About Bird Rides, Inc: Bird is dedicated to providing cleaner, affordable, and on-demand mobility solutions in cities worldwide. We adopt a collaborative, community-first approach to micromobility, partnering closely with urban areas to offer reliable transportation options for residents and workers.

Position Overview: The Chicago Operations Lead is a pivotal role within Bird's Operations Team. This position involves collaborating with regional Operations leadership to oversee our business operations in the Chicago area, including full P&L accountability, vendor and stakeholder relationship management, and the execution of key strategic initiatives. We seek a strategic thinker who can navigate both high-level concepts and intricate details to ensure alignment between strategy, execution, and outcomes. The ideal candidate will possess a proactive mindset, strong strategic capabilities, exceptional time management, and effective communication skills to gain stakeholder buy-in.

Key Responsibilities:

  • Oversee the comprehensive operation of the designated portfolio, supported by the Operations leadership team.
  • Monitor and enhance operational performance and efficiency by tracking critical metrics related to operations, ridership, supply, and demand.
  • Utilize data analytics to refine processes, creatively address challenges, and measure outcomes.
  • Act as the primary representative for Bird, addressing operational issues with stakeholders, including city officials, vendors, and other third parties.
  • Drive continuous growth through local campaigns and initiatives aimed at increasing market share.
  • Manage operational costs with a focus on profitability and maintaining positive margins.
  • Develop a highly efficient and motivated operations team, overseeing daily activities, coordination, and training of operational staff.
  • Employ problem-solving skills to prioritize tasks and navigate obstacles effectively.
  • Collaborate and communicate across the organization to ensure timely resolutions, quality control, and process feedback.
  • Demonstrate resourcefulness and initiative, working independently to launch projects.
  • Contribute to fostering a fun, inclusive, and safe workplace culture at Bird.

Qualifications:

  • Minimum of 3 years of relevant experience, with at least 1 year in a team management role.
  • Self-motivated, energetic, and driven individual capable of learning new skills and managing a team effectively.
  • Strong communicator with the ability to engage with senior leaders and inspire team members.
  • Proficient in building networks and liaising with external partners and city stakeholders.
  • Excellent data management skills, particularly in Excel.
  • Experience in solving complex problems, exercising sound judgment, and navigating ambiguous situations.
  • Adept at simplifying complex issues into actionable tasks.
  • Data-driven mindset with a keen attention to detail and a passion for process improvement.
  • Comfortable with learning and adapting to new concepts and tools.

Company Culture: At Bird, we are an ambitious, intelligent, and open-minded team committed to our mission. Each day presents new challenges as we strive to innovate and collaborate in shaping the future of micromobility.

Diversity and Inclusion: Bird champions a culture of inclusion, celebrating diverse backgrounds, experiences, and perspectives. We encourage everyone to bring their authentic selves to work and are dedicated to fostering an inclusive, open, and diverse work environment.

Join us in making a difference in urban mobility

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