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Customer Support Specialist
2 months ago
We are looking for a dedicated and detail-oriented Customer Support Specialist to enhance our vibrant team. If you have a passion for customer care and sales, we would love to hear from you.
As a prominent auto glass service provider, we have been committed to delivering exceptional service, efficiency, and dependability. At Longhorn Glass, we encourage our employees to develop personally and professionally. Our core values of continuous improvement, integrity, accountability, and competence significantly enrich our workplace culture and community. You will take pride in knowing that your contributions help keep our nation moving forward.
Position Summary:In the role of Customer Support Specialist, you will be essential in guaranteeing that our clients receive outstanding service. Your duties will encompass handling phone inquiries, providing estimates, ordering supplies, generating invoices, and welcoming clients at our office.
Key Duties:- Responding to incoming calls and addressing customer questions in a polite and professional manner.
- Delivering precise and prompt estimates to clients.
- Conducting follow-up sales calls to both potential and current customers.
- Placing orders for supplies and ensuring timely delivery to satisfy customer requirements.
- Generating invoices and billing clients accurately and efficiently.
- Coordinating and managing job schedules to enhance efficiency and customer satisfaction.
- Welcoming clients and ensuring they feel appreciated and valued.
- Maintaining organized and detailed records of customer interactions and transactions.
- Collaborating with colleagues to ensure smooth service delivery.
- Assisting with additional administrative tasks as necessary.
- High school diploma or equivalent; further education or training in sales, customer service, or a related area is advantageous.
- Demonstrated experience in a customer service or sales capacity.
- Exceptional communication skills, both oral and written.
- Strong organizational abilities and attention to detail.
- Capability to multitask and prioritize effectively in a fast-paced setting.
- Proficiency in computer systems and software, including Google WorkPlace and Microsoft Office Suite.
- Positive demeanor and a customer-centric approach.
- Integrity and accountability.
- Able to work independently as well as collaboratively within a team.
- Competitive salary structure.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- A friendly and supportive workplace atmosphere.
- Performance-based bonuses.
If you are interested in the Customer Support Specialist position, please submit your resume along with a cover letter outlining your relevant experience and suitability for this role.
