Senior IT System Administrator

1 week ago

New York, New York, United States Masterworks Full time
About Masterworks

Masterworks is a pioneering fintech platform that empowers individuals to invest in SEC-qualified shares of high-value artworks by renowned artists. With a portfolio of nearly $800 million in world-class art, we have introduced nearly 950,000 individuals to the $2.2 trillion art market.

Our company has been featured in prominent media outlets such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times. We were recently recognized as one of the Top 50 Startups in the US by LinkedIn.

In 2021, Masterworks achieved unicorn status, raising $110M in its Series A fundraising round at a valuation exceeding $1 billion.

Job Overview

As a Senior IT System Administrator, you will be responsible for supporting 200+ employees through a ticketing system, Slack, and Jira. You will also be responsible for supporting end-users of our in-house built platform and working with a small team in the office. Additionally, you will play a key role in implementing new systems and technologies, maintaining company software and hardware, and supporting an office relocation.

Key Responsibilities
  • Improve and maintain a ticketing system, measuring response times
  • Oversee and manage SaaS services, VPN services, end-user technical support, endpoint security operations, vendor management, access control, and IT inventory management
  • Lead hardware and software support, deployments, maintenance, and troubleshooting
  • Collaborate with the People Operations team on user onboarding, offboarding, and management
  • Support, improve, and manage office networks and Google Workspaces
  • Collaborate with internal development teams to support investors using an in-house developed application
  • Respond quickly to employee technical issues to boost productivity
  • Setup and manage an office VPN
  • Collaborate with the team to improve the office network and Google Workspace
  • Apply security best practices
  • Increase delivery speed, transparency, and quality by establishing best practices
  • Standardize and operationalize the environment
Requirements
  • BS degree in Computer Science or equivalent expertise, with a proven ability to successfully lead and direct a technology team
  • ITIL certification is desired
  • Minimum of 5 years experience in IT management for companies with over 500+ employees
  • Hands-on experience designing and managing office networks and multidomain Google Workspaces
  • Plan and execute migrations with minimal impact on user experience and productivity
  • Ability to collaborate and support employees in the office setting
  • Passion for security and raising the security bar
  • Understanding of network fundamentals
  • Excellent communication skills
  • Successful history of meeting deadlines while working on multiple parallel projects
Measurements of Success in the First 90 Days
  • Working with employees to boost productivity
  • Estimate efforts, identify risks and dependencies, and participate in weekly planning and status meetings
  • Be a self-starter, able to work independently, be flexible, and be able to succeed in a fast-paced, high-intensity startup environment
Other Requirements
  • Must be able to work in the NYC office - not a remote position
  • Must be eligible to work in the US - no exceptions

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