Customer Experience Specialist

7 days ago


South Lake Tahoe, California, United States Aramark Full time
Job Description

The Guest Services Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Key Responsibilities:

  • Greet and provide customer service to guests while anticipating their needs
  • Book reservations and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answer phone calls and deliver messages as needed
  • Maintain excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
  • Other duties and tasks as assigned by manager

Qualifications:

  • Previous guest services experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).



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