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Customer Service Representative

2 months ago

South Lake Tahoe, California, United States JIM Bagan Toyota Full time
Job Overview

Jim Bagan Toyota is on the lookout for a Customer Service Representative specializing in Rental Operations. This role is pivotal in ensuring our clients receive outstanding service in a welcoming environment.

Role Summary:

As a Reception and Rental Services Specialist, you will be integral to our operations, focusing on delivering exceptional customer experiences.

Key Responsibilities:

  • Warmly greet and assist customers and visitors as they arrive.
  • Handle incoming calls and route them to the correct department efficiently.
  • Provide accurate information to callers, ensuring a professional and timely response.
  • Organize and manage appointments while keeping the calendar up to date.
  • Facilitate rental car bookings and prepare necessary agreements.
  • Coordinate the drop-off and pick-up of customer vehicles.
  • Oversee the return process of rental cars, inspecting for any damages.
  • Address customer inquiries and resolve any issues that may arise.
  • Maintain a tidy and organized reception area.

Qualifications:

  • Previous experience in a receptionist or rental agent role is advantageous.
  • Strong communication and interpersonal skills are essential.
  • Familiarity with office equipment and phone systems is required.
  • Knowledge of automotive terminology is beneficial.
  • Ability to manage multiple tasks and prioritize effectively.
  • Attention to detail and strong organizational skills are necessary.

Employee Benefits:

  • Competitive hourly wage of $23.
  • Opportunities for professional growth and advancement.
  • Comprehensive healthcare benefits, including medical, dental, and vision coverage.
  • Paid time off and holiday benefits.
  • Employee discounts on vehicle purchases and services.

About Jim Bagan Toyota:

Jim Bagan Toyota stands as a premier automotive dealership, dedicated to providing exceptional service and fostering a positive work environment. We prioritize our employees and strive to create a workplace where everyone can succeed and develop their careers.