Client Service Associate

1 week ago


Tuscaloosa, Alabama, United States Alabama Credit Union Full time

Position Title: Client Service Associate

Job Category: Operations/Service

Overview:

At Alabama Credit Union, we prioritize the well-being and growth of our employees. We foster a workplace that emphasizes continuous learning, community engagement, and opportunities for employee input on organizational initiatives.

This role is essential in delivering exceptional service to our members. As a Client Service Associate, you will be the first point of contact for members, ensuring they receive an outstanding service experience aligned with the core values of Alabama Credit Union.

Key Responsibilities:

  • Open new accounts and assist members with various financial transactions, including deposits, withdrawals, and credit card payments.
  • Process debit card and check orders while providing comprehensive information about our products and services to meet members' financial needs.
  • Engage with members to enhance their experience and satisfaction with our services.

This position is ideal for individuals who enjoy interacting with others and thrive in a dynamic environment. If you are passionate about providing excellent service and supporting your community, this role could be a great fit for you.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proficient computer skills, including familiarity with Microsoft Office and web-based applications.
  • Ability to follow detailed procedures for account management.
  • Strong communication skills to effectively describe and promote products and services.
  • Capability to adapt quickly in a fast-paced setting.
  • A genuine desire to assist others in the community.

Preferred Qualifications:

  • At least six months of experience in a teller or member service role within a financial institution.
  • Bilingual proficiency in Spanish is advantageous.

Skills and Attributes:

  • Detail-Oriented: Committed to executing tasks with precision and thoroughness.
  • Enthusiastic: Demonstrates a strong interest and enjoyment in the role.
  • Team Player: Collaborates effectively with colleagues.

Motivations:

  • Growth Opportunities: Motivated by the potential for increased responsibilities.
  • Goal Completion: Driven by the successful completion of tasks.

Education:

High School diploma or equivalent is required.

Experience:

Relevant experience in a customer service or financial role is preferred.



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